We collect information from visitors through the use of online forms, through email hyperlinks and through our payment providers. We also collect information about the transactions you undertake through this site and we collect additional information automatically about your visit to our website.
We require the following information to process and fulfill your orders; Your name, the name of your company, your company's registration and VAT numbers, your delivery address, contact information such as phone numbers and email addresses, payment information and product order information. We consider an order placed by you (through any method) as consent to hold and use this information in connection with fulfilling your orders. At any point you can request that we provide you with a copy of all the information about you that we hold (a fee of up to £15.00 may apply) or that we delete any or all information about you.
We process personal information collected via this website for the purposes of providing and personalising our services, dealing with your enquiries and requests, providing you with information about our products and services, processing orders and accounts relating to our suppliers or customers, maintaining information as a reference tool or general resources, carrying out market research campaigns and in cooperating with any legal requirements. We will send you information according to the preferences you submitted via our data capture forms upon request, please email us at firstname.lastname@example.org.
We do not store any customer information in any database outside of our website sales history or payment provider transaction history (except for where you have subscribed to a mailing list). This information is stored for legal reasons for up to 6 years, but can be requested to be deleted at any point. We also retain detailed sales history for use with our rewards points discount scheme. You can request this data be deleted at any point, but in doing so will forfeit any reward points or coupons that you have generated.
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. If you indicated any preferences when providing us with your data, we will use these to determine what information we provide you with. You can opt-out of this at any time.
If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact us at email@example.com.
We will never share your email address to any party, except delivery carriers, payment processors or other services that we may require to use in the process of fulfilling your order and (if you have opted in) services for the management of email marketing.
We will only disclose data to our business partners or other organisations within our group of companies, suppliers we engage to process data on our behalf, government bodies and law enforcement agencies (upon request), successors in title to our business.
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at firstname.lastname@example.org. Please note that we reserve the right to charge a fee of up to £15.00 for any such request.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means that data you pass to us may be processed outside of the UK and European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.